FREQUENTLY ASKED QUESTIONS

Q. How can I check my order status?

A. There are several ways to check your order status. If you have an Teamson account, you can log in to your account to view your order history. To look up your order status,  click here.

Q. How can I track the shipment of my package?
A. Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carriers website.

Q. Why did I receive an email and/or voicemail requesting additional order verification?
A. Credit card verification/approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow in the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.

Q. How Teamson calculates sales tax?
A. The sales tax quoted at the time of checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees. 
Teamson is currently oblicated to collect sales tax in New York. No sales tax is charged when purchasing e-gift cards; however, purchases paid for e-gift card credits may be subject to tax. 

Q. Does Teamson charge sales tax on shipping?
A. We are obligated by law to collect sales tax on shipping and handling fees associated with a taxable order shipped to a New York address. For more information, please visit the New York State Department of Tax and Finance website here.

Q. What payment options do I have?
A. We accept American Express, Master Card, Visa and Discover. All payment method requires a U.S or Canada billing address. 

Q. Is it safe to use my credit card?
A. Teamson accepts credit card payments through a secure online server (SSL). 

Q. How can I change my Credit Card Details?
A. Its easy to add a new credit card, delete a card or change your credit card information on your account. Click here to go to Credit Cards and Billing Addresses in your Account. 

Q. Is my Package insured?
A. Yes. Merchange in transit from Teamson to the delivery address is insured against theft and accidental damage at no cost to you.

RETURNS & EXCHANGES

Q. How can I track the status of my return?
A. A pre-paid return SmartLabel will be included with your order. Please use this label to send your return package back to us and make sure to retain the upper part of the label that contains your 7 digit return tracking number. To track your return status, click here, and enter your tracking number. Please note that depending on your drop-off location it may take up to 10 - 14 business days for your return tracking information to be updated.

Q. How long will it take to process my return?
A. Once we have received your return package at our Returns Center your return will be processed within 3 business days. Please allow an additional 1-2 business days for exchanges.

Q. How long do I have to return my items for a full refund?
A. We will process all returns/exchanges requests received within 30 days of the original purchase date. Items must be returned in original packaging condition. 

Q. How long does it take to get my refund?
A. Once your return is processed, it will usually take 48 hours for your Teamson account or credit card to be credited. We currently process returns in an average of 3 days of receipt at our Returns Center. Remember that the package also needs some time to travel – it usually takes about 5 days to get to us if you’re on the west coast. On rare occasions, due to volume & capacity constraints, returns may take longer to process. Please contact Customer Service calling 1-800-935-3959 or email at customerservice@teamson.com if you have concerns about a particular return. 

PRODUCT INFORMATION

Q. What Item should I order?
A. If you are not sure which item to choose, please use our Live Chat Service to help you determine which item will be the best purchase for you. You can also give us a call at 1-800-935-3959 or email us at customerservice@teamson.com

PRICE ADJUSTMENTS

Q. What is your price adjustment policy?
A. If you find that an item you have purchased has been reduced in price, we will honor your price adjustment request within 7 days of the date of purchase, provided that the item was not discounted due to a limited time promotion. Price adjustments can only be issued for the difference between the amount that was paid by the customer and the sale price.

PROMOTIONS

Q. Can I combine promotions?
A. Some promotional offers cannot be combined with other discounts. 

Q. Do you offer price adjustments for promotions?
A. Promotional offers cannot be combined with any other discount or applied to past orders. We do not offer any substitutions, exchanges or price adjustments for online promotions.

CANCELLATIONS & CHANGES

Q. Q. Can I make any changes to my order or cancel my order after it has been placed?
A. Our goal is to provide the fastest possible service by processing orders within one business day of receipt. We will do our best to honor requests to make changes to or cancel an order. However, we cannot guarantee any order adjustments requested after an order has begun to be processed.

Q. Why do I have held funds in my account?
A. We only charge you for your order at the time of shipment. If your order is cancelled you will not be charged. However, if your order is cancelled or is unsuccessful you may have authorized funds or pending charges being held in your account by your bank. These will automatically be released within 2-3 business days or at the discretion of your bank.

Q. Why was my order cancelled?
A. All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email. Please make sure the billing information you have provided exactly matches the information on record with your credit card issuing bank.

STORE LOCATION

Q. Where can I find the nearest store location for Teamson?
A. Teamson is continually growing. We have reputed retails partners located around the world. For a complete store listing, visit our store locator here.

SHIPPING OPTIONS

Q. What are my shipment options?
A. Orders are shipped via FedEx or USPS. The shipping carrier for your package will be determined at the time of shipment, and cannot be selected prior to shipment. For more information regarding shipping methods please click here.

Q. When can I expect my order?
A. Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays, and after 12 pm noon EST will be processed the following business day. We make every effort to process your order within 24 hours, pending credit card verification.

INTERNATIONAL

Q. Can I ship my order to an International address?
A. At this time, we only accept orders and ship within the United States, Puerto Rico, and Canada. In addition, the credit card used for the purchase on our site must be issued from a U.S. credit card company or bank and must have a current U.S. billing address.

Q. Can I place an order if I live in Canada?
A. Yes, you can place an order through our website www.teamson.com. All orders placed on website must be placed using a credit card with a Canadian billing address.